INDUSTRY AND SOLUTION KNOWLEDGE
At Axiom Software, we recruit not only from within the industries we serve, but also for very specialised skills to ensure all areas of client need are serviced by experienced, leading-edge professionals. Whether you’re looking for solutions related to long-range planning, budgeting, cost accounting, profitability analysis or reporting, we have in-house domain experts to ensure you get the best possible service available in the market.
"Because Axiom understands hospitals and the way we work, we implemented the solution in record time. It was great to have a team that understood our language"
- Scott Casler, Director of Finance, LHP Hospital Group
Our service professionals have extensive expertise in both performance management best practices and the nuances of the industries we serve. Our consultants have held leadership positions in FP&A and have extensive experience building financial plans, managing budgets and reporting to a wide variety of stakeholders. As a result, we understand exactly what our clients are trying to accomplish. You won’t find a junior implementation team here. All of our consultants have a minimum of five years of experience in performance management and finance, with a mix of skills ranging from project management to business intelligence to sophisticated report writing.
"The people we’ve worked with at Axiom Software have experience in finance, specifically within the financial services industry. They truly understand our business and they speak our language."
- Jennifer Meyers, CFO, Westerra Credit Union
A PROVEN APPROACH
Our software implementation team follows a proven methodology to ensure Axiom EPM software is successfully deployed across your organisation. From overall strategy and design, to solution-specific implementation, to training and deployment, the ongoing service and communication our clients receive is second to none. The result is the achievement of key milestones on time and on budget and with high adoption of the software solutions across your organisation.
We understand that having a knowledgeable consultant often ensures a successful project. That’s why we only hire consultants with applicable industry experience and core finance and technology backgrounds. Our software implementation consultants provide strategic guidance and craft solutions that work effectively, can scale with your organisation, and deploy easily across the organisation.
“Every person we work with at Axiom EPM has expertise we trust based on their work as finance practitioners in hospitals and health systems plus they have expertise in the software. We really liked the people that we worked with on our implementation. They speak our language.”- Alicia Maitland, Munson Healthcare
The success of our customers is in our DNA. The Axiom Software Customer Success team is a passionate group, and has often been highlighted as one of the primary reasons our customers select Axiom Software solutions. Our elite support team is comprised of industry veterans who are quick to respond with best-practice solutions, not just answers. As a result, our global customers consistently rate our skilled staff “excellent” in satisfaction surveys—attesting to their deep product knowledge, technical expertise and professionalism. The Axiom Software team provides direct telephone and email contact, there are no hoops to jump through. Validation of our unique approach is reflected by industry analysts such as Gartner and BPM Partners who routinely give Axiom Software top ranks in customer satisfaction.
The Customer Success team is engaged during all phases of a customer engagement, providing technical expertise throughout the sales, implementation, deployment and ongoing support stages. This high-touch approach allows our team to build tight knit relationships with our customers to ensure the ongoing effectiveness of the software solutions. The Customer Success team works in lock-step with our world-class software development team to deploy meaningful updates and innovations to our customers. This cycle of continuous innovation ensures Axiom Software customers always have modern solutions at their fingertips.